Packard Health

2/9/2017  Job Title: Medical Office Receptionist 

Job Summary:

Answers the phone, schedules appointments, checks patients in and out, enters demographic and charge information, conducts daily balance functions.  

Specific Duties:

1.    Acts in a professional manner reflecting the mission and philosophy of Packard Health.

2.    Supports and abides by PH policies and procedures.

3.    Serves as front-line patient contact.

  • Collects and verifies compete and accurate demographic and financial information and enters it into EMR
  • Greets and registers patients in a courteous and professional manner.
  • Answers inquiries or directs parties to the appropriate area.

4.    Handles scheduling and patient communications.

  •  Schedules patients for office appointments.  May assist with scheduling of tests and x-rays, and referrals to other sites, and informs patients of dates, times and special preparation instructions.
  • Answers and screens incoming phone calls and patient inquiries, and relays messages in a timely and efficient manner.

5.    Responsible for front-desk paperwork, patient EMR, files and site maintenance.

  • Collect co-payments and balances. Provides accurate receipts to every patient who checks out, and balances charges to receipts daily.
  • Performs clerical duties including, but not limited to, faxing, mailing, and copying.  Assists in maintaining an orderly office environment.
  • Participates in office maintenance, which includes ensuring that waiting rooms, front office and break rooms are maintained in an orderly manner.
  • Keeps the front desk area stocked with the appropriate supplies. 

6.    May be required to rotate to other Packard Health clinics as needed.

7.    Performs other duties as assigned by the Medical Office manager or Medical staff.

Skills and Abilities Required:

1.    Can greet patients and answer phone in pleasant and helpful manner.

2.    Can operate various office equipment including, but not limited to, a computer, phone system, adding machine, copy machine and FAX machine.

3.    Can speak clearly and concisely.

4.    Ability to read, understand and follow verbal and written instructions

5.    Ability to type and write clearly and correctly.

6.    Can establish and maintain effective working relationships with patients, employees and the public.  Can de-escalate difficult interactions.

7.    Seeks appropriate help from supervisor or clinical staff to solve problems when appropriate

8.    Can multi-task and maintain professional demeanor in a busy practice environment

Supervision Received:

Works under the direct supervision of medical office manager.

Interpersonal Relationships:

Serves as a liaison between patients, physician and other support staff.

Entry Requirements:

Education: High school graduate or GED with post-secondary/college work.  College degree in health care or business preferred.

Experience: One year of medical office clerical experience minimum. Knowledge of business office procedures and computerized medical practice systems required.  Current knowledge of medical procedures, instruments and drugs preferred.  Sufficient math skills to perform A/R check out functions required.

Licensure:    None required.

Additional Qualifications

1.    Language proficiency in Spanish or Arabic preferred

Working Conditions:

Subject to frequent interruptions.  Clean, smoke-free, well lighted.

Physical Requirements:

1.    Sitting, standing, and walking throughout the day.

2.    Stooping, bending and stretching for files and supplies.

3.    Using computer screen for long periods of time.

4.    Occasional lifting of files or paper weighing up to 20 pounds.

5.    Manual dexterity sufficient to operate a keyboard, calculator, telephone, copier and other office equipment.

6.    Occasional stress from working with ill people and from many interruptions.

Please send resume to Carrie Dawson at
3174 Packard Road
Ann Arbor, MI 48108

This job description is a general description of job functions.  It is not intended as an employment contract, nor is it intended to describe all duties someone in this position may perform. All employees of Packard Health are expected to perform tasks as assigned by PH supervisory/management personnel, regardless of job title or routine job duties.  In accordance with the Americans with Disabilities Act, PH will provide reasonable accommodations for individuals who can perform the essential functions of this job. 



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