Patient Advocate

Posting: 7/13/2017

Employment type: Full time with full benefits

Location: Ypsilanti

Job Summary: The Patient Advocate will work for Packard Health to assist current and potential patients with health insurance enrollment, and medication assistance, and health education.

Primary Job Responsibilities* will include:

  • Verifying eligibility of uninsured patients (and potential patients) for various government-sponsored health plans and enroll them in the appropriate program
  • Assisting patients who move their care from other providers to Packard Health with a smooth transition of their care
  • Completing on-line insurance enrollment applications for the Healthcare Marketplace, Washtenaw Health Plan and other coverage plans that require face-to-face enrollment. The Advocate will be trained through a curriculum approved by the Michigan Department of Health and Human Services (DHHS) to enroll patients in various DHHS programs and by the Michigan Medicaid/Medicare Assistance program to assist with enrollment in Medicare, using online and paper-based enrollment tools and systems
  • Assist patients in accessing the UMHS Financial Counseling and MSupport Program’s financial assistance plan. Assist patients in accessing McAuley Support through St. Joe’s.
  • Evaluating options for free or low-cost medications and assisting patients with completing appropriate applications for medication assistance
  • Seeking and obtaining community resources for patients as needed
  • Maintaining accurate, organized, and confidential patient advocacy records
  • Working with other community agencies in area

* Other responsibilities and tasks may be assigned to Patient Advocate

Required Qualifications:

  • High school degree or GED; associates degree preferred
  • Ability to use windows-based computing systems and established online and paper-based systems to enroll patients in needed services and maintain patient records
  • Excellent listening, verbal and written communication skills
  • Knowledge of insurance and billing
  • Compassionate; patient; friendly, outgoing; culturally competent
  • Ability to identify and use resources; pro-active; self-motivated; independent
  • Attention to detail

Desired Qualifications:

  • 1 year of experience working with medically under-served populations
  • 2 or 4 year college degree in health care/public health/social work
  • A commitment to advocate for patients and to provide direct assistance
  • Ability to work independently and as part of an outreach team
  • Demonstrated ability to build effective partnerships with organizations, and to develop courteous, reliable and trusting relationships with patients and members of the community
  • Strong organizational abilities to successfully case-manage and maintain program records
  • Bilingual Spanish or Arabic preferred

This job description is a general description of job functions. It is not intended as an employment contract, nor is it intended to describe all duties someone in this position may perform. All employees of Packard Health are expected to perform tasks as assigned by PH supervisory/management personnel, regardless of job title or routine job duties. In accordance with the Americans with Disabilities Act, PH will provide reasonable accommodations for individuals who can perform the essential functions of this job.

Send resume and cover letter to: Shannon Campbell scampbell@packardhealth.org and Katie Marquez kmarquez@packardhealth.org