RN- Phone Triage Nurse

Posted: 4/5/2017

Employment type: Full time

Location: Packard Health Main

Job Summary and Principal Duties:
The Nurse is primarily responsible for triaging patients for timely and appropriate care, ensuring prompt identification of patients with high risk conditions. Nurse receives patient calls or calls patient for lab test results with instructions, medication refills, physician instructions, patient education and care coordination.

Essential duties and responsibilities include but are not limited to:

  • Talking directly with patients assessing history, and chief complaint, factoring in underlying health status.
  • Performs short evaluation of the patient situation to estimate severity of illness and/or injury and, as possible obtain vital sign and mental status information, to determine where and how quickly a patient should be seen. Confers with physician as needed. Schedule appointments as needed.
  • Sends those with high risk chief complaints such as chest pain, abdominal pain, or severe headaches to ER immediately or arranges ambulance.
  • Triage walk-in patients
  • Home care advice may be given if an appointment is not deemed necessary, including instructions if, when, and where to seek care.
  • Responds to patient questions, requests for advice, results of tests, and requests for refills per protocol.
  • Coordinates care to patients, providing follow up and communication per provider request.
  • Speaking with home care, laboratory, radiology, pharmacy, and other medical and nursing personnel for the purpose of furthering patient care.
  • Relaying clinical information to and from the providers from patients, or personnel described in above item.
  • Partners with Office manager and Medical team to anticipate clinical needs or resolve clinical issues.
  • Function as clinical support person and assisting Medical Assistants when needed to ensure smooth flow of the clinical day.
  • Function as clinical support person and assisting Medical Assistants when needed to ensure smooth flow of the clinical day.
  • Provide wound care
  • Able to provide phlebotomy, administration of immunizations, psychotropic injectables, and lab tests as needed.
  • Complete telephone and clinical care documentation in EMR.
  • Manages lab and test results
  • Complete medication refill requests
  • Provide primary nursing to clinic assigned to, but must be willing and able to staff at other Packard Health clinics as needed and to support the Packard health team.

Education, Licensure & Experience:

  • RN Degree, BSN preferred.
  • Current Michigan licensure is required.
  • Minimum five years of experience as RN, in outpatient, community/health, critical care or emergency care
  • Preferred, one to two years of telephone triage experience, preferably in a medical setting.
  • Phone nurse training or experience is a plus, but not required.
  • Preferred, fluent in Spanish

Performance requirements: 

  • Ability to relate with warmth and effectiveness to the patients and the health care team of Packard.
  • Professional and accurate written and oral communication skills
  • Excellent assessment skills
  • Excellent organizational skill and accuracy in work, proficient computer skills
  • Ability to work independently as well as within a multidisciplinary team
  • Knowledge of telephone based clinical assessment techniques.
  • The nurse must be able to define problems, collect data, establish facts and draw valid conclusions.
  • Knowledge of appropriate home health information for patients to follow until visit with physician, if they do not need an immediate ER visit.
  • Skill in making triage decisions and responding quickly and calmly in emergency situations.

This position description is not intended, and should not be construed, to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with the job. It is intended to be an accurate reflection of those principal job elements essential for making fair pay decisions about the job.

Supervision Received:
Operations Director and site Office Manager

Supervision Exercised:
None

Send resume to: Shannon Campbell scampbell@packardhealth.org