Packard Health is a patient-centered medical home

PH Logo with Roof

 

A medical home - much more than a destination, it is a widely accepted model for how primary care should be organized and delivered. It's a philosophy, the belief that teamwork and strong, trusting relationships between patients and providers ensure excellent health care.

 

5 Features of the Medical Home

  • Patient-centered: A partnership among practitioners, patients, and their families ensures that decisions respect patients' wants, needs, and preferences, and that patients have the education and support they need to make decisions and participate in their own care.
  • Comprehensive: A team of care providers is wholly accountable for a patient's physical and mental health care needs, including prevention and wellness, acute care, and chronic care.
  • Coordinated: Care is organized across all elements of the broader health care system, including specialty care, hospitals, home health care, community services and supports.
  • Accessible: Patients are able to access services with shorter waiting times, "after hours" care, 24/7 electronic or telephone access, and strong communication through health IT innovations.
  • Committed to quality and safety: Clinicians and staff enhance quality improvement to ensure that patients and families make informed decisions about their health.