Para Pacientes Nuevos

Why Packard Health?

Patient care at Packard Health is personal—and unique, effective, compassionate. We are nationally recognized for the way we care for our patients.

• Your care is integrated and coordinated under one roof. Primary care and mental health care are offered in one family practice setting. Your mental health counselor is just down the hall. Beyond our doors, you have referrals to specialty care, hospitals, home health care, community services and supports.
• Your care is team-based. With all health care services under one roof, your medical team seamlessly works together. They easily communicate and collaborate with each other, and with you. We’re all a team.
• Your care is patient-centered. You and your providers build a strong relationship together to help you reach your fullest health potential. Your care team knows you, your family, your health history, and they support you in learning to manage and organize your care as you choose. We say, “The patient is the star at Packard Health”.
• Your care is about the whole patient – you. Your care at Packard Health is not focused on an illness or an ailment. Your health care team looks at a bigger picture—your chronic conditions, your mental well-being, your lifestyle, and factors in life that keep you from attaining the best level of health for you.
• Your Epic electronic health record ensures that your Packard Health team can coordinate care between specialist or emergency departments across major health systems in our area, such as Michigan Medicine and Trinity Health.
• Think of Packard Health as your medical home, where everyone from front desk to phone staff, from referrals to billing department, is like a family – friendly, helpful and committed.

Important Things to Know

Before You Call

• Packard Health is not a walk-in or urgent care clinic. All visits require an appointment.
• We accept most major insurance carriers. Please confirm that Packard Health is in-network before calling to register as a new patient.
• If you don’t currently have insurance, a patient service representative can help you explore your options and guide you through the application process. A sliding fee scale is available for qualifying patients.
• Telehealth appointments are only available for patients located in Michigan.

Medications and Prescriptions

• Packard Health does not prescribe benzodiazepines, narcotics, or stimulants.
• Controlled medications cannot be prescribed or sent out of state.
• Prescription refill requests may take up to 7 business days.

Paperwork and Provider Communication

• An appointment is required to complete any paperwork.
• Our providers are unable to take direct phone calls. To reach your provider, send a message through your MyChart patient portal, or leave a message at (734) 971-1073.
• Messages sent through MyChart are not answered immediately — please allow up to 72 hours for a response.

Patient Code of Responsibility

You are responsible for:

• Giving correct and complete facts to your healthcare team.
• Telling your doctor about any changes in your health.
• Asking questions when you don’t understand what your doctor or nurse tells you.
• Signing a consent form for your care, except in emergencies.
• Following your care plan. If you can’t follow it, tell your doctor or nurse why.
• Canceling appointments that you can’t keep.
• Not bringing any type of weapons into the office.
• Working with your clinic if you can’t pay your bill.
• Telling us your thoughts and concerns in a helpful way to the right people. This means tell your doctor, your nurse, or therapist.
• Treating other patients, clinic staff, and other people’s things with respect.
• Following office rules.