Patient Information

Packard Health is a community health center. Since 1973, we have been dedicated to providing high-quality care for everyone in our community.

Our medical homes treat all people with respect. We offer a healing environment to all visitors and team members and aggressive behavior of any kind will not be tolerated. In a world where you can be anything, be kind.

Appointments

• 2 ways to make an appointment: phone or patient portal. Read more »
• Same day appointments are available to treat acute illnesses or urgent problems.
• We will do our best to keep waiting periods short. Please understand, that emergency patients and other factors may cause unplanned changes in our schedule. We ask for your patience during these times.

After-hours care

Please call our office, 734-971-1073, for urgent situations occurring after business hours. You will be connected to the on-call care provider who can help you determine what home-care steps to take or if you should seek further care in the emergency room. For all life-threatening medical emergencies, always proceed directly to the nearest emergency room.

Prescriptions

• Ask your health care provider to refill routine medications during your visit.
• If you need a medication refill between appointments, you can (1) phone us during regular office hours, or (2) log-in to the patient portal (Your medications may not immediately appear in your record when you first sign up for your MyChart portal. If you need a refill and are unable to do so within the portal, please call).
• Plan ahead. Medications will not be refilled on evenings or weekends except in emergency situations.
• Be aware that medication refills may take up to 48 hours to be completed.

Payment

No one will be denied medical care based on inability to pay at the time of service.

• Packard Health accepts a wide range of commercial insurance and public health plans.
• Payment is expected at time of service for (1) any co-pay required by your insurance plan, (2) any uncovered portion of your bill.
• You may be eligible for Packard Health's sliding fee scale. Payments for health care services will be determined based on your ability to pay. Please bring to your appointment one form of identification and proof of household income for the most recent 30 days. Proof may include paycheck or benefit check stubs. If you have no income at all, please tell us how you provide for yourself from day to day.
• If you do not qualify for the sliding fee scale, you may still receive a 20% discount if you pay in full at the time of service.
• Under the Federal No Surprises Act patients who don't have insurance or who are not using insurance have the right to receive a "Good Faith Estimate" explaining how much your medical care will cost. Read more »
• Packard Health accepts cash, check, Visa and MasterCard.

Protecting Yourself from Fraud

Recently, there has been fraudulent websites emerge online that attempt to solicit payment from healthcare patients. Some of these websites seek to mimic our payment portal.  Our MyChart payment portal is secure, however, fraudulent look-alike websites with similar names have begun to appear in internet search results.  Patients should only make online payments using the URL provided on their patient billing statements.

Here are some warning signs that they’ve reached an imposter site:

• The site asks for personal information (e.g. name or address) or payment balance
• Being told to call a customer service line to process a payment
• Receiving an error message such as “payment on hold,” “transaction pending,” “error processing your payment,” “oops,” etc.
• Poorly translated text and instructions for using the site
• Links to other unaffiliated sites
• Ads – some sites don’t collect visitor information but receive ad revenue for every visit. Our payment portal doesn’t have any advertisements

Patient Portal

Your patient portal, MyChart, is a secure website that gives you convenient 24-hour access to your personal health information and enables you to communicate with health care providers online.

Login from anywhere with an Internet connection, using a secure username and password.

MyChart will allow you to:

• Better connect and communicate with your care team
• View clinical information
• View test results
• Pay bills
• Schedule appointments
  (This feature is coming soon!)
• Request refills
  (Your medications may not immediately appear in your record when you sign up for your MyChart portal. If you need a refill and are unable to do so within the portal, please call our call center at (734) 971-1073.)

If you already have a MyChart account with Michigan Medicine, Trinity Health, or another medical provider you also can combine your accounts so you can see all of your medical information in one location!

Patient Code of Responsibility

1.   Give correct and complete facts to your healthcare team.

2.   Tell your doctor about any changes in your health.

3.   Ask questions when you don’t understand what your doctor or nurse tell you.

4.   Sign a consent form for your care, except in emergencies.

5.   Follow your care plan. If you can’t follow it, tell your doctor or nurse why.

6.   Cancel appointments that you can’t keep.

7.   No weapons of any type are allowed to be brought into the office.

8.   Work with your clinic if you can’t pay your bill.

9.   Tell us your thoughts and concerns in a helpful way to the right people. This means tell your doctor, your nurse, or therapist.

10.    Treat other patients, clinic staff, and other people’s things with respect.

11.    Follow office rules.

Notice of privacy practices

This notice describes how medical information about you can be used and disclosed and how you can gain access to this information.  Please read carefully »

Notice of malpractice liability protection

Packard Health receives HHS funding and has Federal Public Health Service (PHS) deemed status with respect to certain health or health-related claims, including medical malpractice claims, for itself and its covered individuals.