Welcome to Packard Health!
Since 1973, we have been dedicated to providing high-quality care for everyone in our community, including many who have encountered obstacles to accessing care elsewhere. In addition to medical care, we offer a wide range of enabling services, all aimed at helping each patient achieve optimal health. We hope you will join us, at either of our two convenient locations.
Becoming a Packard Health Patient – Frequently Asked Questions
What do I need to do to become a Packard Health patient?
If you are insured, determine whether your insurance plan requires you to designate a primary care provider (PCP). If it does, contact your insurer to transfer your care to a Packard Health physician before seeking our services. Then, schedule your first visit so it falls after the effective date of the change.
What if I don’t have insurance?
Call us to schedule an appointment as you need one. We do charge for office visits, but as an uninsured patient, you may be eligible for reduced fees or a discount. See Payment and Insurance for details. When you call for your first appointment, we will also schedule a visit with our Patient Advocate, who will review your eligibility for public health plan enrollment or for our sliding fee scale. Payment for services is due at the time of service.
I want one of your nurse practitioners to be my PCP, but my health plan doesn’t list her name.
You should choose one of our physicians as your PCP, but request an appointment with the nurse practitioner when you call us. As long as one of our physicians is listed as your PCP, if your insurer or health plan covers the service we provide for you, they will cover it even if you see a nurse practitioner.
How do I schedule an appointment?
Just call us at either office number – 734 971-1073 (Packard Road) or 734 926-4900 (Maple Road) – then select option 3 to reach one of our call center staff members. They can schedule an appointment or answer any questions you might have.
How long will I have to wait for an appointment?
It depends on your needs and preferences. For routine matters such as annual physical exams, regular follow-up and wellness checks, we ask that you schedule several weeks in advance when at all possible. For more urgent needs, such as treatment of an illness or injury, we offer same-day appointments, which become available for booking when we open at 8:00 AM on the day of the appointment. These appointments are first-come, first-served, and they are often filled quickly.
I’m really sick and need to see someone right away, but there aren’t any open appointments.
If you call Packard Health to schedule a same-day appointment and there are none available, ask to speak to the Triage Nurse. She will learn more about your symptoms and can consult with your provider if needed. Depending on the circumstances, she may be able to find a spot on the schedule for you, or arrange for other treatment. In some acute cases, she may also encourage you to visit an urgent care center or emergency room. If you are experiencing particularly severe illness or pain, you should call 911 or visit an emergency room even if you haven’t spoken with us first.
I see you offer mental health care, and I really need to talk with a therapist. How do I make an appointment with one?
Your first appointment at Packard Health will be with one of our primary care providers, who will discuss your needs with you and provide access to the appropriate services, including but not limited to the therapists available to serve our patients. If you are in crisis or feel you are rapidly moving in that direction, please call the University of Michigan Psychiatric Emergency Services at 734-936-5900.
What if my designated PCP is not available to see me when I need to be seen?
In most cases, we can schedule you with one of our other providers.
If your insurer or health plan covers the service we provide for you, they will cover it regardless of which of our providers your see.
Will you be able to get my medical records from my old provider?
You will need to complete an authorization form for the release of your records. We will then request your records from your former provider.
Do you have any translation services?
We have several Spanish-speaking staff members who can assist on the phone, as well as a Spanish-speaking provider. We also have a staff member at our Packard Road office who speaks Arabic. You may always request to speak with or schedule an appointment with these staff members, and we will accommodate your request if they are available at the time of your call or appointment. However, we highly recommend that you have a translator available when you call or visit as our staff members are not always available.