COVID-19 (Coronavirus) Updates

PACKARD HEALTH OFFICES
Hours & Locations
A provider is available via phone 24 hours a day at: (734)-971-1073.

Packard Main & Packard Ypsilanti:
In-office appointments are available. Patients are separated between sick and well appointment blocks.

Packard West:
Currently ONLY open for Telehealth visits.


COVID-19 TESTING SITE - SUPPORTED BY PACKARD HEALTH

UPDATE AS OF 7/7/2020: To protect our staff and those seeking to be tested, the COVID-19 drive-up testing center will only be open until 10am on 7/8 and 7/9. When the high temperatures subside, normal hours will be back in effect.  If you are in need of a test, CVS or the Rite Aid on South Grove Street in Ypsilanti are also available. Additional locations can be found here.

  • Location: Perry Early Learning Center, 550 Perry Avenue, Ypsilanti Township
  • Hours: Monday - Friday, 8am - 2pm
  • Type: Drive-up & walk-up for patients and non-patients who are symptomatic or asymptomatic
  • Instructions: No appointments, insurance, or prescription needed. Please bring your photo ID and an insurance card (if you have one).
  • Billing: You will not receive a bill from Packard Health for the specimen collection.  If you have no symptoms of COVID-19, some insurance companies will not cover the cost of the lab test.  If you are asymptomatic and want a test, you may wish to check with your insurance company first.
  • Results: Nasal swabs help to detect a current active COVID-19 infection. Results typically take 2-5 days.

    Questions? Call Packard Health: (734) 971-1073

DELAYS IN TEST RESULTS
Staff at Packard Health's COVID-19 testing location at Perry Early Learning Center have been seeing a dramatic increase in tests administered. Likewise, the test result waiting times have also been increasing.

Packard Health's call centers have recently seen an uptick in callers seeking their COVID-19 test results. We understand the frustration, but can help most by explaining the process.

  1. Packard Health collects the specimen.
  2. The specimen is sent on to a Quest Diagnostics lab for processing (not Packard Health affiliated). Quest has been mandated by the federal government to prioritize tests from current hotspots (Michigan is no longer one), people with symptoms, and those in hospitals. Back-to-work testing is the lowest priority per the mandate.
  3. Packard Health receives results from Quest, and they are reported to patients the same day they are received. Positive results include a phone call to the patient and negative results are displayed in the patient portal (or include a phone call if there is not an email on file).

Quest is currently reporting a 10-day turnaround on some results in our area.


NEW! TELEHEALTH VIDEO VISITS
"Stay Home. Stay Safe" Connect with your Packard Health care team by video or phone. Meet with your Packard Health provider or therapist online in a telehealth visit. Visit with your chronic disease manager and patient advocates too. Learn more here.


If you think you have COVID-19
(Fever, cough, shortness of breath or difficulty breathing)

  • Call the office first at: 734-971-1073
  • Our staff will ask you questions and you will be given further instructions
  • Be sure to call before coming in for a test
  • Remember, it might be a cold, flu or other disease

UPDATES


RESOURCES


Washtenaw Department of Health
CDC (Centers for Disease Control) 
Michigan Department of Health